3.6 Industry Support Services
Industry Support Services
The Support Services industry has become increasingly important within the Photo Imaging sector due to the huge technological changes that have taken place in the last decade.
Increasing use of digital technology requires a dedicated infrastructure to maintain and support equipment, and to ensure images and data are stored securely without risk of file corruption or loss. Even the simplest products use sophisticated electronics, requiring specialised knowledge and technical ability for maintenance and support when problems arise. Because such skills are normally beyond the remit of the average photographer or technician, specialist Support Services roles have been developed to meet these needs.
In addition, an increase in the number of volume-driven retail outlets has resulted in a reduction in in-store specialist staff, in turn leading to a greater demand for Support Services.
Support Service roles typically encompass:
- Installation and maintenance of computer hardware, software, and related equipment
- Server and network maintenance
- Data security and backup
- Equipment repair
- Equipment hire
- IT support and digital understanding
